ServicesWhatsApp business systems
Your business, run from the app everybody already has.
Why you need it
There is no training programme for WhatsApp. Your site supervisor uses it, your driver uses it, your accountant uses it, and so does the customer who wants to know where their delivery is. Any system that asks those people to learn something else is a system half of them will go around.
So we put the system behind the app they are already in. What they send becomes a record. What they get back is an answer from the system, not from whichever colleague happened to be free.
- 01The group chat
- 02The same request, with a shape
- 03And it is a record
The request is in there somewhere, forty messages up, between a photograph and a good morning. Nobody knows whether it was approved, so somebody asks again.
The supervisor sends what he was always going to send. It comes back as a request with the numbers filled in and two buttons, and the person who can approve it approves it from where they are standing.
The moment that button is pressed it exists in your system: a reference, an amount, an approver and a time. The chat was the interface. It was never the filing cabinet.
Cement, 40 bags
How we do it
The same order every time, because the order is most of the answer.
- 01
We read what people already send
Every company has its own shorthand for a request, and it is already consistent. We build to the words your people already send.
- 02
We give it a shape
Structured replies, buttons and confirmations, so a request cannot arrive missing the one field that makes it actionable.
- 03
It runs on the official platform
The official WhatsApp Business platform, with every step automated. A request at three in the morning gets the same answer, in the same seconds, as one at eleven in the morning.
- 04
Every message writes to the system
Nothing lives only in the chat. If the phone is lost, the record is not, and the audit trail does not depend on somebody scrolling back.